Privacy Policy

1. Introduction

Welcome to Paglipat. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our flight search platform.

By using Paglipat, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

Personal Information

We may collect the following personal information when you:

• Create an account: Name, email address, phone number, password
• Search for flights: Departure/arrival locations, travel dates, passenger count
• Contact us: Your message, contact details, and any information you choose to provide
• Use our mobile app: Device information, operating system, app version

Automatically Collected Information

When you access our platform, we automatically collect certain information, including:

• IP address and location data
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

Third-Party Information

We may receive information about you from third parties, including:

• Partner airlines and booking platforms when you complete a booking
• Social media platforms if you choose to connect your account (e.g., Google, Facebook)
• Analytics providers who help us understand how users interact with our platform

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To enable flight searches, display results, and facilitate bookings through our partners
• Account Management: To create and manage your account, including authentication and password reset
• Communication: To send you booking confirmations, service updates, and respond to your inquiries
• Personalization: To remember your preferences (currency, language) and provide personalized search results
• Analytics: To understand how users interact with our platform and improve our services
• Security: To detect and prevent fraud, abuse, and security incidents
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Marketing: To send promotional emails about deals and updates (with your consent)

4. Data Sharing and Disclosure

Who We Share Your Data With

We may share your information with the following third parties:

• Partner Airlines and Booking Platforms: When you choose to book a flight, we share necessary information with our partners to complete your booking
• Payment Processors: If we process payments directly, we use secure third-party payment processors (we never store full credit card details)
• Service Providers: Companies that help us operate our platform (hosting, email delivery, customer support, analytics)
• Analytics Partners: Google Analytics and similar services to understand user behavior
• Legal Authorities: When required by law or to protect our rights and safety

We Never Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Your Rights (GDPR)

If you are located in the European Union or other jurisdictions with similar privacy laws, you have the following rights:

• Right to Access: You can request a copy of the personal data we hold about you
• Right to Rectification: You can request corrections to inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data (subject to legal requirements)
• Right to Data Portability: You can request your data in a structured, machine-readable format
• Right to Object: You can object to processing of your data for direct marketing or other purposes
• Right to Withdraw Consent: You can withdraw consent at any time where we rely on consent
• Right to Lodge a Complaint: You can file a complaint with your local data protection authority

To exercise any of these rights, please contact us at [email protected] or use the contact form on our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection and security
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain security and prevent fraud

Specifically:

• Account data: Retained while your account is active and for 2 years after account deletion
• Search history: Retained for 1 year for analytics purposes
• Transaction records: Retained for 7 years for legal and accounting purposes
• Cookies: See our Cookie Policy for retention periods

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.

For detailed information about the cookies we use and your choices, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Certification under recognized privacy frameworks

10. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

If you believe we have collected information from a child, please contact us immediately at [email protected], and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you by email (if you have an account)
• Display a prominent notice on our platform

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: